Senior Supplier Manager (Revenue & Collections)

Ready to take the lead in shaping revenue and collections strategies?

At Thames Water, we’re looking for a results-driven Senior Supplier Manager (Revenue & Collections) to drive operational excellence, manage key supplier relationships—including Debt Collection Agencies and Water-Only Companies—and ensure a seamless Bill-to-Cash process. This is your opportunity to lead high-impact initiatives, optimise performance, and safeguard revenue, all while delivering fair and consistent outcomes for our customers. If you’re a strategic thinker with a passion for supplier management, financial performance, and customer experience, we want you on our team!

What you’ll be doing as Senior Supplier Manager (Revenue & Collections)

As the Senior Supplier Manager (Revenue & Collections), you will drive operational performance across key suppliers within Income, ensuring a seamless Bill to Cash process. You’ll build and maintain strong, collaborative relationships with partners to deliver positive outcomes for both Thames Water and our customers.

You will be accountable for managing our key suppliers, including Debt Collection Agencies and Water-Only Companies, who bill customers on our behalf.
In addition, you’ll be responsible for motivating and leading your team, fostering a high-performance culture focused on delivering fair and consistent customer outcomes, while safeguarding Thames Water from preventable losses.

Key Responsibilities:

• Monitor and analyse performance to ensure key drivers are understood, addressing any issues that impact results.
• Manage suppliers to optimise Bill to Cash performance.
• Oversee the external collections journey, managing relationships with third-party debt collectors and Water-Only Companies.
• Build and track KPIs, focusing on risk metrics, portfolio performance, and recoveries, especially for Water-Only Companies or utilities.
• Oversee commercial agreements, ensuring deviations or risks are proactively managed.
• Collaborate with finance teams to analyse billing, revenue, and cash forecasts.
• Manage budget expenditure, identifying risks and opportunities for optimisation.
• Implement and maintain supplier controls and governance processes.
• Collaborate with leadership on high-impact, transformational projects.
• Identify and implement improvements to enhance the customer experience and meet revenue and cash targets.
• Provide timely and accurate performance reports, ensuring all controls and processes are in place.

Base Location & Working Pattern

• Hybrid working – 2 days per week in our Swindon office.
• Regular travel is required to visit suppliers across the UK.

What you should bring to the role

• Expertise in Bill-to-Cash Journeys: Deep understanding of the end-to-end bill-to-cash process, with a focus on optimising cash flow and reducing bad debt.
• Proven Supplier Management Success: Proven experience in effectively performance-managing Debt Collection Agencies and Water-Only Companies (WOCs) to drive results.
• Track Record of Driving Performance: Ability to lead and implement collections strategies that deliver measurable improvements.
• Target-Focused Leadership: Hands-on approach to setting, managing, and surpassing challenging cash collection targets.
• Financial Acumen: Strong budgeting, forecasting, and P&L accountability experience, ensuring financial targets are met.
• Exceptional Coaching & Leadership: Skilled in leading and developing teams, fostering high performance and engagement.
• Persuasive Communication: Ability to influence senior stakeholders and suppliers to align with strategic goals.

What’s in it for you?

Join a dynamic work culture where collaboration, creativity, and a commitment to excellence drive success. Enjoy professional development opportunities and contribute to a mission that enhances customer experiences while delivering financial impact.

• Competitive salary between £54,000 - £60,000 per annum.
• Pension: Maximum of 12% = 2 x employee contribution.
• Annual Leave: 26 days holiday, increasing to 30 with service. (plus bank holidays)
• Car Allowance; £5,800
• Private Medical Health Care: Individual Cover with the option to pay for family members.
• Performance Related Pay Plan. (PRPP)
• Wellbeing & Financial Benefits: Includes health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.