Customer Service Manager

Internal Sales Manager (Customer Service Focus) Location: Banbury (with responsibilities in Redditch and Stokenchurch) Employment Type: Full-Time

Are you an experienced team leader with a strong background in leading account managers or customer service professionals? Do you excel at driving customer satisfaction and maximising sales opportunities while fostering a supportive team environment?

If so, we want to hear from you!

About the Role We are looking for an Internal Sales Manager to lead and support our clients internal sales / customer accounts team in delivering exceptional customer service. This role is ideal for someone who thrives in a team-oriented setting and is focused on process excellence rather than aggressive sales.

Key responsibilities include:

• Leading a team of account managers/customer service operatives to achieve high standards of service and operational efficiency.
• Overseeing the processing of customer forecasts, orders, and quotes, ensuring they are handled accurately and in a timely manner.
• Ensuring the team follows established sales processes and proactively managing customer order books for extended timeframes.
• Supporting the team in identifying and maximising sales opportunities and revenue where appropriate.

We are seeking a candidate with:

•  A solid background in leading and managing teams within an office environment.
•  A customer-centric approach with a proven ability to maintain strong client relationships.
•  Experience in maximising revenue while maintaining a focus on service quality and team development.
• A full UK driving license and the willingness to travel between our sites in Redditch and Stokenchurch.
• What We Offer
• Highly competitive salary reflective of your skills and experience.
• The opportunity to work with a well-established Banbury-based company in a role that spans two dynamic sites.