Revenues Officer

Role Title: Revenues Officer
Location: West London (1 day per week in the office / hybrid)
Rate: £29.18 per hour (umbrella)
Contract: 3–6 months, ongoing

About the Role
We are seeking an experienced Revenues Officer to join a busy Local Authority team in West London. This role focuses on the efficient administration, collection, and recovery of Council Tax and Business Rates, ensuring compliance with statutory regulations while delivering a professional and customer-focused service.

Key Responsibilities

• Administer and process Council Tax and Business Rates accounts accurately and efficiently.
• Handle billing, collection, and recovery of revenues in line with legislation and local policy.
• Investigate and resolve complex queries, disputes, and appeals.
• Liaise with customers, stakeholders, and external agencies to provide clear advice and support.
• Manage recovery actions, including reminders, summons, and enforcement proceedings.
• Ensure compliance with statutory requirements and maintain high service standards.

About You

• Proven experience as a Revenues Officer within a local authority setting.
• Strong knowledge of Council Tax, Business Rates, and associated legislation.
• Excellent communication and customer service skills, with the ability to handle sensitive situations professionally.
• Strong attention to detail and ability to manage high workloads effectively.
• Must have experience of using NEC Revs and Bens back office system and Civica Document Management system. Understanding of council tax legislation .