Housing Advice & Homeless Prevention Officer

Housing Advice & Homeless Prevention Officer
North London
My client is recruiting for a Housing Advice & Homeless Prevention Officer based within the local Authority in North London and the surrounding area.


Responsibilities

• the post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
• To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days.
• The post holder will ensure statutory requirements are met and local team targets are delivered through early intervention and tricking of all cases.
• Having a knowledge of housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services

Requirements

• Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year.
• Willingness to work to a rota system covering business hours 8am to 6pm
• Proven ability to deal with complex enquiries/issues and more demanding customers.
• Proven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers

Contract 

• Initial 3 to 6 month ongoing contract with the opportunity to extend 
• PAYE via Umbrella 
• Monday to Friday
• 9am to 5pm 
• This position will requires a minimum of 3 days onsite

As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting.
for immediate consideration please apply