Local Authority Housing Resident Services Operational Manager, North London

Local Authority Housing Resident Services Operational Manager, North London 
Pay rate to £32.45 per hour 
Contract role, Local Government Housing 
 
We are recruiting for an experienced Resident Services Operational Manager in North London 
Responsibilities 

• Lead frontline housing operations to improve mixed-tenure estates and support vulnerable residents 

• Promote resident engagement and community cohesion 

• Oversee income collection, debt recovery, and housing enforcement across all tenures 

• Collaborate with police and partners to address anti-social behaviour and domestic issues 

• Manage leasehold and Right to Buy services, protecting council interests 

• Drive service improvements, lead projects, and respond to complex complaints 

• Monitor team performance and ensure delivery of council participation strategies 

Requirements: 

• Relevant housing or management qualification, or equivalent experience 

• IRPM/CIH qualification (or working towards one) desirable 

• Full UK driving licence and access to a car for work 

• Willingness to work evenings and outside standard hours 

 
This is a contract role and you will need to have experience in a similar role – it is essential that you  have experience in service charge calculation and collection and management, 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.