Customer Support Advisor Hybrid

Customer Support Advisor

📍 Location: Droitwich Hybrid – 2 days in the office, 3 days working from home
🕒 Hours: 🕒 Hours: Full-time, Monday to Friday, 9:00–17:30 (37.5 hours/week)
📅 Contract: Temporary ongoing – Maternity cover

Do you enjoy helping people and solving problems? 😊 We're on the lookout for a Customer Support Advisor to join our vibrant team! You’ll be the first point of contact for customer queries via phone, email, and social media 📞💬. If you're a strong communicator who thrives on making a difference, we’d love to hear from you!

🔧 What you’ll do:

• Respond to customer queries across multiple platforms
• Investigate and resolve complaints with a problem-solving mindset
• Assist with admin tasks, cancellations, and retention support
• Represent the brand with professionalism and warmth
• Help improve customer satisfaction and loyalty

🧠 What we’re looking for:

• Confident and friendly phone manner
• Quick thinker with a solution-focused attitude
• Minimum 6 months' customer service or call centre experience
• Willingness to learn and grow

✨ Bonus points for:

• Experience in telecoms, utilities, or technical support
• Sales background with a results-driven mindset

📄 Apply now by sending your CV! We can’t wait to hear from you