Helpdesk Coordinator

Maintenance Helpdesk Coordinator – Beckton, London - £32/35k


My client is a mechanical engineering company who have been established for over 50 years, providing mechanical services to their diverse range of clients throughout London and the home counties.


They now require a Helpdesk Coordinator to join there busy East london office in Beckton.


Main Purpose of the Role


To support the delivery of a high-quality, customer-focused maintenance service, ensuring the efficient execution of planned, cyclical, and reactive maintenance programs. The role ensures compliance with current legislation, including health and safety regulations, while providing feedback to the Maintenance & Technical Managers on efficiency, issues, and potential improvements. The Maintenance Coordinator also plays a key role in achieving company objectives within the Business Management System and upholding company policies and best practices.


Key Responsibilities

1. Contract Management & Scheduling
• Assist the Maintenance Manager in ensuring smooth and efficient execution of maintenance contracts while meeting all customer requirements.
• Schedule and coordinate planned maintenance work, issuing clear and detailed instructions to engineers and arranging site attendance with clients.
• Allocate and manage reactive maintenance work, ensuring timely responses and clear communication with engineers and clients.
• Organise emergency call-outs, providing engineers with as much relevant information as possible.
2. Communication & Coordination
• Act as the primary point of contact for clients, engineers, suppliers, and subcontractors, ensuring prompt and effective responses to queries.
• Liaise with customers and suppliers to maintain strong working relationships and high levels of customer service.
• Provide reports and supporting documentation to clients as required.
3. Administrative & Compliance Responsibilities
• Raise job orders and procure necessary materials.
• Review engineers’ reports and allocate for invoicing or prepare quotations where required.
• Prepare Risk Assessments and Method Statements (RAMS).
• Raise and manage client work permits and site permits.
• Maintain an organized electronic filing system that allows easy retrieval of documentation, adhering to established systems.
• Handle general administrative tasks related to maintenance operations.

Job Knowledge, Qualifications & Experience

1. Minimum of 5 years of industry experience.
2. Proficiency in Microsoft Office.

Skills & Abilities

• Strong commitment to high standards of customer service and continuous service improvement.
• Ability to develop and maintain effective working relationships with colleagues and stakeholders.
• Excellent communication skills (verbal, written, and computer literacy).
• Positive and proactive attitude.

Package :

• £32/35k dependant on exp
• Monday to Friday 8 till 5pm office based
• 25 days holiday
• Pension scheme
• Private healthcare after qualifying period.