Network Infrastructure Engineer

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on-premise & cloud-hosted environment on a BAU basis.

You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.

This role is onsite in Glasgow, paying a salary up to £55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain.

Duties:

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
• Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment.
• Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices.

Experience:

• A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level.
• At least 2 years IT experience within in a contact centre environment.
• Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint.
• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra.
• Experience working with a large application estate running IIS & SQL.
• Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.