Account Support Co-Ordinator

We are looking for a great individual to join our fantastic client in the South East. We need a Account Support Co-Ordinator (Hybrid - 1 day a week on-site)  experience within the financial services, Insurance OR utilities industry would be the best cross over. Working as part of a wider sales team; You will support the customers & sales team.

Duties & Responsibilities

• end-end query resolution, working as part of the wider sales team on any late payments. 
• Support the brokers & customer with any tasks, quieries & services required
• Investigate, any issues including billing, payment & refunds.
• Recommending & retaining business from satisfied customers.
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution 
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Feedback regular progress to Customers - keeping everyone informed
• Support sales and marketing events

Specific Technical Skills & Competencies

• Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
• Good working experience of excel and word.
• Sales support experience 
• Strong analytical skills
• Good relationship building skills both with internal and external stakeholders
• MS Office Excel to Intermediate level (pivot tables and look ups)

Please share a CV with matt@cactussearch.co.uk