Coordinator

Coordinator - Aylesbury

Pertemps Aylesbury is currently recruiting for a Coordinator for our client based in Aylesbury.

Salary: £25,000 - £32,000

Hours: 8:30-5:00pm

Duties:

- Act as the main point of contact for incoming phone calls and support tickets
- Taking inbound calls from customers and tenants
- Prioritising and assigning jobs to engineers based on urgency and complexity
- Monitoring and tracking assigned jobs to ensure timely resolution and adherence to service level agreements
- Maintaining accurate and up-to-date documentation of certificates
- Attending regular training sessions to improve technology skills and promote self-service options for common issues
- Proactively identifying trends and recurring issues to develop long-term solutions and prevent future incidents
- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences

Requirements:

- Proven experience in a service desk or help desk
- Strong knowledge of IT systems
- Customer-focused approach with a commitment to delivering exceptional service

Company Benefits:

- 20 days holidays + bank holidays
- Pension
- Training and progression

If you would be interested in this role, then please apply, or call Corinne at Pertemps Aylesbury