Customer Coordinator

Customer Coordinator - Borehamwood 

Pertemps is currently recruiting for a Customer Coordinator to join our Automotive client based in Borehamwood.

Hours: Mon-Sun 8 am-8 pm (40 hours a week on a rota basis for the weekend)

Salary: £28,800

Duties:

- Handling inbound and outbound calls
- Delivering exceptional customer service at all times
- Processing new bookings, booking extensions, and terminations within required SLAs
- Handling customer complaints efficiently through to resolution
- Updating company system with accuracy, processing rental documentation, and providing reports.
- Offering additional products or solutions to improve customer experience

Requirements:

- Proven experience in a customer service environment
- A passion for customer service and a strong understanding of how to deliver it.
- Proven ability to communicate effectively by phone, email, and chat
- The ability to work under pressure and achieve business KPIs

Benefits:

- 25 Days holidays + bank holidays
- Birthday day off
- Pension
- Work based discounts

If you would be interested, please apply, or call Corinne at Pertemps.