Head Receptionist (Team Leader/Manager)
475107593
£28,000 - £29,500 Per Annum
Full Time
Permanent
Leamington Spa, Warwickshire
Customer Service And Call Centre
Posted 20 hours ago
Expires In 28 Days
Job Description
Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm
Salary: £28,000 – £29,500 per year
Additional Pay: Performance Bonus
About the Role
We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team.
As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk.
This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.
Key Responsibilities
- Lead and mentor the reception team across a 5-day schedule
- Manage high volumes of calls and face-to-face patient interaction
- Oversee appointment bookings and data entry with precision
- Maintain smooth communication between reception and clinical teams
- Handle administrative duties, paperwork, and incoming documentation
- Coordinate rotas and provide basic HR support
- Uphold a calm, positive environment under pressure
- Minimum 1 year of NHS experience (essential)
- Proven leadership or team management experience
- Strong organisational and multitasking skills
- Excellent phone and interpersonal etiquette
- Proficiency in clinical IT systems and Microsoft Office
📅 Additional Leave Extra days off to recharge
🎉 Company Events A supportive, social atmosphere
🛡️ Company Pension Secure retirement planning
🚴 Cycle to Work Reduce your carbon footprint
🅿️ Free Parking On-site parking available
🌿 Wellbeing Program Mental and physical health support
💼 Sick Pay Paid time off when needed
🗓️ Schedule Day shift, Monday–Friday
If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community.
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