Customer Service Specialist

We are looking for an experienced Customer Service Specialist to join a multi-billion dollar company that manufactures and sells hundreds of wellness and beauty products all around the world.

This really is a special role, where you will join a fun and friendly team in brand new offices by Touchwood Shopping Centre. Access to a new on site gym, free parking and an incredible benefits package!

Salary: £24,000 - £25,000 DOE
Working hours: a rotation of x3 shifts, Monday – Friday 8:30am – 4:30pm – 9:00am – 5:00pm – 10:00am – 6:00pm.
22 days holiday plus bank holidays
Private Health Insurance
Wellbeing and Lifestyle Benefits
Holiday Purchase Scheme
Discount on all products and x1 free product per month
Opportunities for professional growth and development
A supportive and inclusive work environment

Job Description:
As a Customer Service Specialist, you will be the first point of contact for customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with empathy and efficiency
• Provide detailed information about the products and services
• Process orders, returns, and exchanges accurately
• Maintain customer records and update account information as needed
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities to improve customer service processes and suggest enhancement
• Rotating hours working in the product retail shop onsite and serving customers
• Occasional Reception cover

The ideal candidate:

• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• A passion for wellness and beauty products is a plus