Service Administrator

Job Title: Service Administrator
Location: Burgess Hill
Salary: £11.44ph
Contract Type: Temp to Perm
Working Hours: Monday to Friday, 07:30 - 16:30
Key Objectives
- Provide a welcoming reception to visitors, answering telephone calls and email queries.
- Prepare the next day's work for drivers including carrying out and recording end-of-shift debriefs.
- Ensure customers are contacted with issues in advance and managing their expectations.
- Accurate booking of works to upload to the service desk giving the drivers as much detail as possible.
- Accurate checking off completed work to assist Finance with Invoicing.
- Follow best practice, ensuring a common understanding of all operational procedures and expected work behaviours across the workforce.
- In addition to those responsibilities as required an in agreement with management any other duties that may need completing.
- Support the General Manager and team leader on an ad-hoc basis.

Key Tasks/Duties
- Adherence with all relevant Health and Safety policies and procedures.
- Compliance with all relevant Environmental Legislation.
- Report any accidents, incidents, near misses, hazards or safety concerns or other observations to the Leadership Team and to encourage a proactive safety culture.
- Provide direction and support to drivers and crews within the sweeper, tanker and CCTV divisions.
- Assist Management in creating 'One Team Culture'.
- Work with management team to complete operational monitoring - Safety, Wellbeing and Customer Satisfaction.
- Assist with driver briefings, Toolbox talks and safety alerts.
- Assist with new starter familiarisation.
- Assist with monthly reports/ Applications when required.
- Attend and contribute to improvement meetings as required
- To contribute to team effort by accomplishing related results as needed and directed by Department Management
- To carry out any other duties as deemed necessary by your Department Manager
Requirements
- To communicate with all staff in a courteous and clear manner.
- To have an enthusiastic and positive approach to tasks and setbacks.
- To have an organised and methodical approach to tasks.
- To use own initiative and self-manageprioritise own workload.
- To have a Team Approach and attend contribute to meetings as required.
- To be punctual in attendance & complete tasks by agreed deadlines.
- Flexibility when required.
- Tidy and organised workplace, tools and equipment supplied are looked after and used responsibly.
- To follow all company policies & procedures including quality, environment, H&S and in staff handbook.
- High levels of efficiency are achieved and bettered.
- To have a good work ethic and positive approach to all tasks.
- To maintain the company image as required by your role.
- Train co-workers and assist in training when needed.

Essential Skills
- Attention to detail.
- To be able to communicate and manage customers with confidence.
- Enthusiastic and able to use own initiative.
- Knowledge of company systems and policies.
- A thorough awareness of any safety issues.
- Excellent standards of verbal and written communication.
- Computer Literate, able to create & maintain MS word, excel.

Desired Skills
- To learn and retain the necessary skills required.
- The ability to work in a team as well as being self-motivated.
- To adopt a flexible & positive approach to the work environment