Personal Assistant

Are you an accomplished Personal Assistant who is ready to manage the business lives of our energetic and innovative Digital Leadership Team?

This is a fantastic and rare opportunity to work for Thames Water in a role that is critical to supporting our growing Digital Leadership Team and the business in achieving our Purpose of which we are very proud of: “to deliver life’s essential service, so our customers, communities and the environment can thrive”.

As part of the Digital team, you will support our senior leaders in doing their roles to the best of their abilities. You will be down-to-earth, sociable, loyal and discreet with a great sense of humour - able to work calmly under pressure in a regulated and rapidly changing environment.

What you will be doing as a Personal Assistant

• Skilful, intuitive, and practical diary management to maximise the Leadership team's time, looking after their welfare and time effectively for a work-life balance.
• Acting as the first point of contact and “face” for the Digital Transformation office, fielding all queries, from internal or external customers, meeting and greeting key stakeholders, processing, and replying to sensitive and confidential correspondence and forwarding requests as appropriate.
• Manage multiple diaries and expenses, as well as raising recruitment and shopping cart orders as required, and ensuring approvals and authorisations are dealt with promptly.
• Organise meetings, events, and departmental activities, taking minutes and recording actions where appropriate, as well as arranging travel and booking venues as required.
• Drafting confidential documents and memos, responding to all forms of communications on behalf of the Digital Transformation Lead team and providing support for presentations.
• Project and event management, including internal staff events.
• Building on your existing network of stakeholder EAs and PAs, as relationships are key to this role.
• Contributing to a positive, collaborative and committed working environment, building respect and trust amongst colleagues.

Location: Hybrid, Clearwater Court, Reading

Working hours: 36, Monday to Friday

What you should bring to the role

• Loyal and trustworthy with a friendly, sociable approach, expressing a passion for Thames Water’s Purpose, Values and Behaviours.
• Keeping calm, adapting and responding to change and events which are inevitable in an operational business.
• Highly organised with a professional, agile and diligent nature.
• Understand the needs of our customers, handle situations in a sensitive way.
• Proven experience working in an administrative role.
• Offer solutions with a natural problem-solving mentality.
• Excellent grammar and attention to detail.
• Shows initiative with a desire for change and making a difference.
• Positive outlook and optimistic disposition.

What’s in it for you?

This is an exciting opportunity to join a growing team where you will be stepping into a dynamic and evolving environment that values fresh ideas and adaptability. With a 25% increase in team size this year, significant investment is being made in growth, offering strong career development potential. If you’re passionate about digital, this role provides a clear pathway to gain exposure and transition into that space as the business continues to evolve.

• Competitive salary up to £45,000 per annum, depending on experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.