Capacity Analyst

We’re looking for a Capacity Analyst who can support us in driving efficiency in the field and empower our stakeholders to make data-led decisions on workload, resource, and performance to meet Thames Water’s current and future challenges.

The successful capacity analyst will support the delivery of capacity insight and data analysis within the UK’s largest Water and Wastewater Company.

This is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems. Your skills will be critical to help drive improvements across the business and inform business decisions.

What you’ll be doing as a Capacity Analyst

• Providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning manager, you will aim to enable efficient resourcing for teams within your remit, which will maintain customer service excellence and adherence to regulatory outcomes.
• Working with a variety of field-based teams as well as internal stakeholders to generate value-adding management information and analysis, providing valuable insight into the performance of our field-based teams.
• Creating and defining capacity plans, embedding these within the business and ensuring their validity.
• Profiling and redistributing workload demand to minimise spikes and maximise the deliverability of work for our field teams.
• Maintaining and building upon a suite of Power BI reports to ensure up-to-date capacity and performance data is always available to our stakeholders.
• Working with large data sets, drawn from a wide variety of internal and external sources, and interrogating the information to define and deliver effective solutions.
• Maintaining data quality and ensuring data is secure and properly utilised in line with data protection.

What you should bring to the role:

• Ability to identify and analyse irregularities and trends in data. 
• Experience in creating data visualisations with the intended purpose of empowering data-led decision making.
• Experience in engaging with stakeholders and influencing conversations.
• Knowledge and experience in Power BI (or other BI software) and SQL are highly advantageous.
• Strong presentation skills and proficiency in the use of Microsoft Office, with Excel to at least an intermediate level.
• An understanding of SAP BO/ECC would be beneficial.
• Previous experience in capacity planning within an operational environment or the utilities industry, especially UK water companies, would be beneficial.
• A degree or equivalent within an analytical field is an advantage although not a requirement (e.g. Science, Maths, Geographical disciplines) or similar relevant experience working with data.

What’s in it for you?

• Competitive salary from £39,200 to £42,000 per annum.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.