Digital Planning and Reporting Lead

.At Thames Water, we make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities and the environment can thrive.

As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow.

The Digital Planning and Reporting Lead is responsible for leading our Digital Performance reporting, driving strategic planning, improving risk management and providing actionable insights to support business decisions. This role involves the delivery of high-quality reports and insights across Digital Performance areas, working collaboratively with Digital colleagues to improve data-driven decision-making, and developing and overseeing planning initiatives across Digital.

What you’ll be doing as Digital Planning and Reporting Lead
Reporting
 

• Develop and manage comprehensive reporting frameworks to monitor and analyse key performance indicators (KPIs) across Digital. Ensure accuracy and timeliness of all reports and dashboards.

Strategic Planning
 

• Lead the annual strategic planning process, including the development of long-term goals and objectives. Collaborate with senior leadership to align business strategies with organizational goals.

Insights Generation
 

• Utilise data-driven insights to identify trends, opportunities, and areas for improvement. Provide actionable recommendations to enhance business performance and drive growth.

Stakeholder Collaboration
 

• Work closely with various departments, including finance, to gather key messages and insight on Digital performance and risk. Foster strong relationships and ensure alignment on key initiatives.

Process Improvement
 

• Identify and implement process improvements to enhance the efficiency and effectiveness of reporting and planning activities. Stay up-to-date with industry best practices and emerging trends.

Base location: Clearwater Court – Hybrid.

Full Time.

What you should bring to the role
 

• Proven ability to set up and deliver reporting frameworks, processes, standards and assurance.
• Strong senior leadership skills to influence motivate and lead change in and outside of the Strategy and Performance Team.
• Ability to meet targets and consistently manage priorities, deadlines, and time-critical situations.
• Data analysis capability, including advanced Excel skills.
• Experience in gathering, analysing and presenting complex information to different audiences in a straightforward manner with the key messages understood.
• Experience in using tools for data visualisation, reporting and analysis, such as PowerBI.
• Knowledge and experience of data preparation and exploration in reports to meet user needs, providing appropriate guidance and caveats.
• Experience in identifying and addressing quality issues.
• Degree or equivalent experience in Business Management, Commercial, Finance or Project Management related subject.

What’s in it for you?
 

• Competitive salary up to £70,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Car Allowance.
• Annual Bonus.
• Generous pension scheme through AON.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.