Operations Performance Manager

We have a great opportunity for to join Thames Wate as an Operations Performance Manager, to work across the geographical area of Witney and the surrounding area, where you will be assisting with the day to day running of up to 15 Sewage Treatment Works along with managing a small multi-skilled team of up to 12 technicians.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and of course THE ENVIRONMENT.

You will need to inspire and motivate your team whilst also being able to empathise and understand each person in your team helping us build a strong team environment.

You will operate out of the main site at Witney STW but will visit other sites making a driving licence and car owner essential as you will need to travel throughout your working week. You will work 36 hours a week Monday to Friday, along with participating in an out of hours rota for escalations and advice as we are a 24-hour business.

If this is you, we are looking for someone to join our Thames Valley North Operations Team in Wastewater that offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations.

What you will be doing as an Operations Performance Manager?

• Health and Safety – This is our number 1 priority for everyone in our team and you will effectively lead the Health & Safety culture of the team as well driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Process Management – We need to protect our environment, and we are looking for someone that can effective performance management our Sewage Treatment Works site compliance by ensuing the site achieves and maintains its required plant availability and reliability to meet quality targets that is set by our regulator.
• Performance Management – Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness. 
• Financial Management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget. 
• Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.

What should you bring to the role?
We are looking for an experienced people manager, who can make a difference and has: 

• Experience of successfully managing an operational team, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate and engage a team. Connecting and collaborating intensively within your team and across the organisation.
• Experience of leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Ideally, you will be IOSH or equivalent qualified.
• A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid-paced environment.
• Proven track record of raising the standards within a team.
• Computer literate. Be able to analyse data on Microsoft Packages such as excel / word / power point.

What’s in it for you? 

• Competitive salary up to £42,000 per annum depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.