Head of PMO Reporting and Insights

With the scale of increase in AMP8 investment, there is a once in a generation opportunity to establish a central AO&CD PMO that will drive greater visibility, end-to-end control and oversight of all capex investment, and build capability.

What you’ll be doing as Head of PMO Reporting & Insights

Scope of the Role:
The Asset, Operations & Capital Delivery (AO&CD) Portfolio Management Office (PMO) is designed as a ‘hub and spoke’ delivery model.

This model enables the ‘Hub’ PMO to provide critical delivery and enabling PMO services and the ‘Spoke’ PMOs in Asset Management & Engineering (AM&E), Capital Delivery (CD) and Renewals & Logistics (R&L) to drive standardised delivery across the AO&CD Project Lifecycle and enable the AMP8 Strategic Sponsor delivery model.
This role is part of the ‘Hub’ PMO leadership team.

Purpose of the Role:
You will set up, establish and lead Reporting and Insights capabilities to measure performance to date and forecasting future performance, enabling both retrospective and prospective evidence-based decision making.   You will lead and develop the reporting and insights team to deliver accurate and timely reporting and insights to the right people, at the right time to enable proactive management of the portfolio.  This includes the cross-functional management of ‘spoke’ PMO teams to ensure performance measurement data is consistent enabling high quality insights.

Key Responsibilities:

• Responsible for operating the performance measurement cycle, ensuring Spoke PMOs provide the right data, at the right time, in the right format to sponsor teams and wider stakeholders.
• Develop, set up and implement a standardised performance measurement cycle, ensuring Spoke PMOs provide the right data, at the right time, in the right format to enable the updating, storing, and reporting on Strategic Programme, Sub Programme and Project performance.
• Develop, set up and manage the Performance Data Model, and acts as the ‘Product Owner’ for digital requirements.
• Responsible for the production of reports and insights that enable the Strategic Sponsor delivery model.
• Develop, set-up & implement the Reporting and Insights framework and function to enable the performance measurement cycle and the timely provision of reporting and insights for proactive management of the Portfolio.
• Leads the development, optimisation and production of specific regulatory reporting as required, annual return etc (with Strat & Reg).
• Works with other PMO Heads to develop enduring Digital PMO solution.
• Builds inclusive, motivated team and internal capability through robust recruitment, communication, training, coaching, development of SME's.
• Lead, mentor, and develop a high-performing PMO teams across AO&CD, ensuring that the team’s skills align with the demands of modern infrastructure P3M management.

What you should bring to the role:

• Comprehensive knowledge and understanding of complex capital projects and major programmes through lifecycle to benefits realisation
• Set up and delivery of reporting and insights frameworks, processes, standards and assurance within a portfolio environment
• Set up and delivery of reporting hierarchy, performance and reporting cadence for complex portfolios and programmes
• Strong senior leadership skills to manage, influence, motivate teams and lead change in and outside of PMO Hub
• Experience in project management methodologies and tools (EVM, risk management, scheduling software)
• Ability to meet targets and consistently deliver time, manage priorities, deadlines, and time critical situations.
• Advanced data analysis capability of large complex datasets, including advanced Excel and SQL and/or other data extraction and analysis tools
• Experience of gathering, analysing and presenting complex information to different audiences to support strategic decision making, utilising professional judgement where required
• Experience of using tools data visualisation, reporting and analysis, including PowerBI.
• Experience in identifying and addressing data quality issues.
• Knowledge and experience of data preparation and exploration in reports to meet user needs, providing appropriate guidance and caveats
• Degree or equivalent in Business Management, Commercial, Finance, Engineering or Project Management related subject
• APM qualification or equivalent
• Experience of P3M
• Data management frameworks and architectures
• Data analysis and insights frameworks and architectures

Ideally you will also be able to demonstrate:

• Substantial experience of Power BI or equivalent reporting tool/system
• Set up and delivery of reporting and insights frameworks, processes, standards and assurance within a complex portfolio environment.

What’s in it for you?

• Competitive salary from £80,000 to £110,000 per annum
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance
• Annual Bonus
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.