Product Owner - Web

Thames Water have an exciting opportunity for a Product Owner – Web to join our growing web product team.  As we continue to enhance and transform our online experience across key business units including Revenue, Operations, Developer Services, and Property Searches, we are looking for a skilled and motivated Product Owner to lead an agile cross-functional team in delivering innovative and improved digital solutions for our customers.

What you will be doing as the Product Owner - Web: In this role, you will coordinate outputs across content, design, and web development, turning ideas into reality. You will take ownership of new features and functionality, ensuring they are successfully launched and delivering value. Once live, you’ll monitor performance, provide updates to stakeholders, and use insights to drive a backlog of continuous improvements.

As Product Owner, you will shape and maintain a clear product roadmap that aligns with both customer needs and business priorities, ensuring maximum impact and value from our teams.

Duties to include but not limited to:

• Be customer-led, delivering the seamless and high-quality experiences our customers deserve.
• Work with business stakeholders and experts to gather problem statements, then lead the collaboration between Content, Design and technical development teams to deliver solutions on our website.
• Be proactive in driving ideas for new and improved web functionality.
• Create, maintain and deliver the product roadmap for your team, and ensure this is communicated with key stakeholders.
• Ensure requirements are clearly defined and prioritised in the product backlog.
• Prioritise the team capacity to deliver the maximum value from every sprint, using evidence and data to support your decisions.
• Measure the value of the change delivered by the team, using tools such as Google Analytics and CSAT scores.

What you should bring to the role:

• Proven experience as a Product Owner in a cross-functional product team, working within an agile environment.
• Strong stakeholder management skills, with the ability to build effective relationships at all levels of the business, including senior stakeholders.
• Expertise in gathering business requirements and problem statements and translating them into actionable solutions from discovery through to delivery.
• The ability to build and maintain a clear product roadmap, ensuring it aligns with business objectives and maximises value.
• A data-driven mindset, using insights and analytics to drive iterative improvements and optimise the online experience.

What’s in it for you?

• A Competitive salary of £46,000 up to £60,000 per annum depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region and our planet.  Real purpose, real support, real opportunities.
Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.