Head of Shared Maintenance Services

We are looking for a senior operations leader to play a critical role in Thames Water’s management team.

This is an exciting high-profile role in which you will be defining maintenance delivery strategies and then overseeing and steering their delivery whilst providing professional, cross-functional maintenance delivery capabilities to the Wastewater and Bioresources directorate.

What you’ll be doing as a Head of Shared Maintenance Services

• As part of our commitment to continuous improvement and excellence across the asset lifecycle, you will be responsible for continuously reviewing our approach to maintenance delivery.
• Work closely and collaboratively with colleagues across our Asset, Operations and Capital delivery teams you will be responsible for maintaining high levels of asset availability across a range of critical asset groups.
• Provide strategic oversight of specialist programmes of work designed to increase resilience and improve critical performance outcomes for operational challenges such as pollution, blockages, and flooding.
• Identifying opportunities to optimise strategic ‘make vs buy’ decisions and implementing change.
• Act as a cross-functional SME, develop and manage a range of commercial contracts and frameworks relevant to the delivery of key maintenance outcomes across Wastewater and Bioresources.
• Taking significant responsibility for external relationships with regulators, stakeholders, and customers.
• Financial accountability and support of the development of capital and operational budgets, while focussing on sustainable efficiency plans.
• Oversee the implementation, continuous delivery and improvement of Thames Water’s Health & Safety policies.

Base location – this is a hybrid role with a flexible base location across the Thames Water region.

Working hours are Monday to Friday, 36 hours a week.

Travel and on-site collaboration with internal and external stakeholders and suppliers will be a requirement.

What you should bring to the role 

• Ideally, you will have a technical engineering background and demonstrable experience in a similar role within a utilities or large infrastructure asset maintenance sector.
• You will have a passion for health and safety with a strong track record in fostering a strong culture of health and safety excellence. (A NEBOSH qualification would be preferable).
• Passion for maintenance excellence with a strong track record in delivery, tight budgetary control and effective risk management.
• Demonstrable ability to proactively engage & influence stakeholders and develop sustainable, long-lasting relationships both with our business and with our critical delivery partners.
• Strong financial and commercial acumen with demonstrable ability to manage budget and to drive accountability for cost control.

What’s in it for you?

• Competitive salary up to £95,000 per annum.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Generous Pension Scheme through AON.
• Private Medical Health Care – Grade C & D only. (delete as applicable)
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values 

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.