Scheduler

As a Scheduler, you'll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.

What you will be doing as a Scheduler

• You'll ensure that every technician has a full day of work, matching skills to the right tasks. Communication with field teams (including managers and coordinators) will be key to making sure everything runs smoothly and on time.
• You’ll be monitoring reactive work and ensuring that everything meets SLA targets. You’ll make sure that alarms are actioned quickly and escalate any issues that arise. You’ll also be in charge of assigning and reassigning work as needed.
• Following company processes (including health & safety) is crucial, and you’ll make sure everything is in line with policies.
• You’ll be working closely with different teams like the field crew, planners, and resource coordinators, always helping out where needed and making sure that issues are sorted quickly.
• This is a role where you’ll always be looking for ways to improve. You’ll work alongside our Continuous Improvement Team to make things better for everyone.
• You’ll use Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.

Working Hours: 07:00-15:00 or 07:30-15:30, Monday to Friday.
Base Location: Hybrid – minimum of 2 days a week working from the office in Kemble Court, Reading, with the option to work the rest of the days from home.

What you should bring to the role

• You’ll need strong verbal and written communication skills in English.
• Computer skills, especially with Microsoft Excel, Word, and PowerPoint.
• Experience in a fast-paced customer service environment is key.
• You should be good at analyzing data to spot potential problems.
• Previous experience in the Water/Wastewater industry would be great but not essential.

What’s in it for you?

• Competitive salary from £24,000 to £26,000 per annum depending on skills and experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays) 
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.