Service Desk Analyst

Job Title: Technical Service Desk Analyst
Location: Meriden
Job Type: Full-time
About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 administration, Teams Telephony, and network management. This role is crucial in ensuring the smooth operation and support of our IT infrastructure.
Key Responsibilities:

• Office 365 Administration: Manage and support Office 365 applications, ensuring optimal performance and user satisfaction.
• Administer and troubleshoot Teams Telephony systems, providing support for voice and video communications.
• Administer and support Dynamics CRM, ensuring efficient customer relationship management and data integrity.
• Manage Microsoft Defender for endpoint security, ensuring robust protection against threats.
• Administer and support Microsoft Intune for mobile device management and security.
• Automation, develop and implement automation scripts and processes to improve efficiency and reduce manual tasks.
• EE Mobile Manager Administration: Manage and support EE Mobile Manager for mobile device administration.
• Network: Monitor, maintain, and troubleshoot network infrastructure to ensure reliable connectivity and performance.

Qualifications:

• Proven experience in Office 365 administration and Teams Telephony.
• Strong knowledge of Microsoft Defender and Intune.
• Experience with automation tools and scripting.
• Familiarity with EE Mobile Manager administration.
• Solid understanding of network principles and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Why Join Us?

• Opportunity to work with a talented and supportive team.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.

Working Hours:

• Monday to Thursday Between: 08:00 - 17:30
• Friday Between: 08:00 - 17:00

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!