Serviced Office Centre Experience Manager

Centre Experience & Commercial Manager

Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high‑performing centres? If so, this is a role where you can truly make your mark.

About the Company
Our client is a well‑established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed.
With a strong reputation for service quality, operational excellence, and community‑led environments, the organisation continues to invest in its people, spaces, and customer experience.

The Opportunity
As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands‑on leadership role combining commercial accountability, people leadership, and operational excellence.
You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.

What You’ll Be Responsible For
Commercial & Financial Performance

• Full ownership of centre budgets, KPIs, and commercial results
• Driving revenue from coworking memberships and meetings & events
• Forecasting, cost control, and P&L management
• Identifying and maximising new income opportunities across all non‑office products

Customer Experience & Operations

• Ensuring the smooth, professional day‑to‑day operation of the centre
• Maintaining exceptional standards of service, presentation, and hospitality
• Acting as the senior escalation point for customer issues
• Overseeing seamless onboarding, move‑ins, and customer transitions
• Continuously improving processes, efficiency, and service delivery

People Leadership

• Leading, motivating, and developing on‑site teams
• Creating a high‑performance, customer‑first culture
• Managing recruitment, performance, development, and engagement
• Ensuring appropriate staffing levels to meet commercial and operational demand

Facilities, Compliance & Governance

• Managing suppliers, repairs, maintenance, and minor works
• Ensuring full compliance with health & safety, GDPR, AML, and company policies
• Overseeing audits, inspections, and statutory requirements
• Embedding ESG, governance, and quality standards at site level

About You
You’ll be a commercially astute, highly organised leader who thrives in a customer‑facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big‑picture performance.
You’ll bring:

• Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
• Strong commercial and revenue‑driving experience with P&L exposure
• Excellent stakeholder management and communication skills
• A proactive, solutions‑focused mindset and strong attention to detail
• Confidence working autonomously while collaborating cross‑functionally
• Solid IT skills, including Microsoft Office 365