Logistics and Account Coordinator (FTC)

Job Title: Logistics & Account Coordinator
Location: Cambridge - Hybrid (Office-based and Remote)
Salary: £28,050 per annum
Contract Type: Full Time, Fixed Term until 31st December 2025
Working Hours: Monday to Friday, 9am to 5pm
Job Summary:
My client is seeking a highly organised and proactive Logistics & Account Coordinator to join their team. The successful candidate will be responsible for the strategic planning and management of clinical diaries, ensuring effective coordination between OH practitioners and clients. This role involves providing robust customer service, maintaining client relationships, and ensuring that key performance indicators (KPIs) are met.
Key Responsibilities:

• Strategic Planning & Diary Management:
  • Manage clinical diaries to ensure effective use of resources.
  • Organise external/outsourced bookings for clinics and appointments.
  • Handle clinical holiday bookings and accommodation arrangements for clinical staff.
  • Ensure productivity by arranging alternative work during diary gaps.
• Client Relationship Management:
  • Act as the key liaison between OH practitioners and clients.
  • Develop and maintain strong client relationships.
  • Proactively monitor and respond to client requests and needs.
  • Ensure clients are updated on the progress of cases and other tasks.
• Operational Excellence:
  • Assist in the delivery of approved business strategies.
  • Improve operational systems and processes to support the company’s mission.
  • Ensure accurate record-keeping and database management.
  • Oversee daily workload and ensure timely and accurate reporting.
• Team Coordination:
  • Support the clinical team with diary management, training bookings, and annual leave requests.
  • Manage external practitioners and outsourced providers.
  • Assist with the logistics of the annual flu campaign.

Person Specification:

• Essential Qualifications:
  • GCSE Maths and English (Grade C/5 or above).
• Skills & Competencies:
  • Excellent communication skills (both written and oral).
  • Strong organisational and problem-solving abilities.
  • Proficiency in Microsoft Office.
  • Ability to work autonomously and adapt to changing priorities.
• Experience:
  • Experience in business support, user helpdesk, or administrative roles.
  • Knowledge of procurement and supplier management systems.
  • Experience in diary management and stock control processes.
• Personal Qualities:
  • High attention to detail and accuracy.
  • Proactive and hands-on approach to resolving queries.
  • Interest in sustainability and increasing energy efficiency.

Benefits:

• 25 days holiday (pro rata if part-time)
• Hybrid working
• Length of service awards
• Group life insurance (Death in Service)
• Flu vaccination/voucher scheme
• Retail discount scheme
• Gym discounts
• Health cash plan, including Employee Assistance Programme (EAP), SkinVision, online health assessments, and virtual GP services

How to Apply:
Please apply by submitting your CV.