Incident Account Manager

Incident Account Manager – £45,300 + Bonus | Hybrid | No Calls!

Are you a proactive problem-solver with an analytical mindset? Do you thrive in a fast-paced environment where no two days are the same? If so, this Incident Manager role could be your perfect next move! The role is based near to Victoria. 

What’s in it for you?
- 45,300 salary + £4,000 annual bonus (paid quarterly)
- Hybrid working – 3 days office and 2 days form home.
- A fantastic benefits package (Civil Service pension, extra holiday, gym discounts & more!)

The Role – More Than Just Incident Management!
This is not a call centre role – no inbound or outbound calls! You’ll be owning incident investigations from start to finish, ensuring issues are resolved quickly and efficiently with minimal disruption. Expect to liaise with suppliers, stakeholders, and law enforcement to ensure smooth resolution and compliance with industry regulations.
As part of an award-winning organisation operating in 20+ countries, you’ll be joining a company that takes real action in eliminating sex and human trafficking, working closely with police and government bodies.

What You’ll Be Doing:
- Managing and investigating incidents for retail and B2B clients
- Liaising with stakeholders and suppliers to find resolutions
- Challenging suppliers and ensuring they meet SLAs
- Project planning with clear timelines for customers and suppliers
- Producing high-quality reports and presentations
- Working with audit teams and law enforcement where needed

What We’re Looking For:
- Experience in financial services or banking
- Strong analytical skills and problem-solving mindset
- Confident stakeholder management and ability to challenge suppliers
- Ability to project plan with timelines
- Strong reporting and presentation skills
- ServiceNow experience (nice to have, but not essential)

Why Join?
This is more than just a job—it's a chance to make an impact while enjoying amazing flexibility, career growth, and benefits.
Interested? Apply today and take the next step in your career!