Business Support Trainer (Business Administration and Customer Service)

Business Support Trainer (Business Administration and Customer Service)
Hebburn with travel across the North East
Permanent, full time

Pertemps are thrilled to be working with a "Good" rated Ofsted training provider based in the North East. We are looking for a dedicated and experienced Business Support Trainer to contribute to the growth and development of the current learners on programme.

The responsibilities of the Business Support Trainer

• Plan and deliver quality teaching and learning sessions, both classroom and remote, to apprentices working towards their Customer Service and Business Administration qualifications.
• Provide constructive feedback offering advice and support to meet and exceed the required standard for End Point Assessment.
• Observe learners in their place of work and/or remotely, to gather quality evidence towards their apprenticeship standard.
• Review and assess portfolios of evidence using the e-portfolio system.
• Organise and maintain documentation on learners' progress.
• Support, advise and motivate learners to achieve distinction at EPA.
• Uphold procedures to Safeguarding learners, reporting appropriately, and ensuring Prevent Duty is upheld.
• Provide a high level of customer service to all learners and parties contacting the business.

The qualifications/requirements of the Business Support Trainer:

• Hold a full teaching qualification: PGCE, PCET, DTLLS
• Recognised Assessor award: A1, TAQA or CAVA
• Experience of online learning and assessment platforms.
• Understand different learning styles and how to differentiate through various teaching methods.
• Be able to motivate self and learners.
• Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

For more information, please contact Natasha Masters at Pertemps Newcastle