Facilities Helpdesk Advisor

263100779

£13.48 Per Hour

Full Time

Temporary

Edinburgh, City of Edinburgh

Customer Service And Call Centre

Posted 5 hours ago

Expires In 29 Days

Job Description

Role: Facilities Helpdesk Advisor
Location: City Centre of Edinburgh
Hours: Monday - Friday between the hours of 0800 - 1700 (36 hours per week)
Duration: 6 months initially with possible extension
Rate of Pay: £13.48 per hour
Start date: ASAP

Are you an organised, customer-focused individual with experience in facilities helpdesk support? Our busy public sector client is seeking a Facilities Helpdesk Advisor to join their dynamic team and play a vital role in keeping operations running smoothly across their estate.

The successful candidate will be joining an established team and will be carrying out, but not be limited to:
  • Answering inbound calls and emails relating to facilities and maintenance issues
  • Logging and tracking jobs using a CAFM or helpdesk system
  • Liaising with contractors and internal teams to schedule works and updates
  • Escalating urgent issues and ensuring compliance with service-level agreements (SLAs)
  • Providing excellent customer service to ensure stakeholder satisfaction
  • Maintaining accurate records and reports on job status and performance metrics

Key Skills:
  • Previous experience in a facilities/helpdesk/customer service role (public sector experience a plus)
  • Strong organisational and multitasking skills
  • Confident communicator with a professional phone manner
  • Able to work under pressure and manage high call volumes
  • Experience using CAFM systems or helpdesk software (e.g., Concept, Planon, QFM) is desirable

If you are interested in this role, please apply online immediately.