Customer Service Advisor

Pertemps are looking for a Customer Service Advisor to join our clients Income & Cost Recovery Team. In this vital role, you will help recover outstanding charges and payments.

Location - Central Edinburgh
Hours - 36 hours a week, Monday - Friday
Duration - temporary
Pay - £14.93 per hour
Immediate start

Key Responsibilities:

• Respond to customer enquiries regarding invoices, payments, and outstanding balances in a professional and empathetic manner.
• Provide a range of administrative support services
• Process payments, set up repayment plans, and negotiate settlements in line with policies.
• Investigate and resolve disputes, ensuring fair and reasonable solutions.
• Work closely with internal departments and external agencies to support debt recovery processes.
• Maintain accurate records, ensuring compliance with data protection and financial regulations.

What We're Looking For:

• Previous experience in customer service, income recovery, finance, or debt collection.
• Excellent communication and negotiation skills, with the ability to handle difficult conversations tactfully.
• Strong numerical and IT skills, including experience using customer management or finance systems.
• A proactive and organised approach, with great attention to detail.
• A commitment to delivering excellent customer service and supporting customers fairly and professionally.

If you have the relevant experience and skills for this role please apply directly to this advert