Specialist Customer Service Advisor (Adult Social Care)

We're Hiring: Specialist Customer Service Advisors - Adult Social Care

Location: Remote (with monthly office attendance in Bedworth)
Salary: £14.36 per hour
Hours: Monday to Friday, 37 hours per week (09:00-17:00, 16:30 finish on Fridays)
Start Date: 7th July 2025
Contract: Temporary to permanent 

About the Role

We're delighted to announce exciting opportunities for Specialist Customer Service Advisors to join the Adult Social Care service within the Supporting People Team at Warwickshire County Council.
In this key role, you'll be the first point of contact for vulnerable adults and their families, providing high-quality, responsive support. This includes offering accurate information and advice, signposting to appropriate services, and carrying out initial problem-solving - all with empathy and professionalism.

What You'll Be Doing

• Delivering a county-wide Adult Social Care service as part of a collaborative, supportive team
• Responding to enquiries from the public, internal departments, and external agencies
• Assessing needs, identifying risks, and escalating where necessary
• Using multiple digital systems (Firmstep, Five9, Microsoft applications) to log and manage interactions
• Ensuring each individual feels heard, respected, and supported

What We're Looking For

• Excellent communication skills with the ability to adapt your approach to meet individual needs
• Empathy, maturity, and resilience when supporting people in sometimes distressing circumstances
• Strong problem-solving ability and a genuine curiosity to understand how people can be supported
• Confidence to work independently and collaboratively in a fast-paced environment
• Willingness to seek help when needed and to contribute positively to the wider team

About Us
As a Pertemps Recruitment Partnership Ltd flexible employee, you'll be working with one of the UK's most respected independent recruitment agencies. Our values are built on trust, partnership, and mutual respect - creating opportunities where your contributions are valued and your growth is supported.
About Warwickshire County Council
Warwickshire County Council is a high-performing local authority with a strong commitment to public service and community wellbeing. You'll be part of a team that embodies the council's core values:

• Collaboration
• Customer focus
• Accountability
• Trustworthiness

If you're passionate about making a difference and supporting some of the most vulnerable members of the community, we'd love to hear from you.
Apply now and take the next step in a meaningful career.