Reception / Administration

Receptionist/ Administrator
Sector Charity
Working on Site full time
Location Euston
Temporary assignment until May 2025
Hourly rate: £14.00 per hour
Working pattern : Monday to Friday
Hours : 8:30am – 4:30pm

Wanted a Receptionist /Administrator to join a much-respected national charity based at Head Office in central London. In this role you will be providing a welcoming front of house service to visitors and tenants, and a professional, customer-focused administrative service to colleagues. Ensure the comfort and safety of everyone using the premises. Foster a sense of community as part of the front of house and facilities team.

Role overview

• Provide central function services, including reception, mail distribution, meeting room support, travel booking, courier services, data entry, and general administration.
• Act as the first point of contact for clients and visitors, issuing security passes and coordinating deliveries.
• Monitor the shared mailbox, respond to enquiries, and direct colleagues and visitors.
• Operate the switchboard, ensuring callers receive high-quality assistance.
• Offer customer-focused administrative services, such as preparing documents, processing donations, and updating databases.
• Support administrative colleagues in other teams, linked to specific projects or programmes.
• Manage and maintain good housekeeping in the multi-functional space, ensuring cleanliness and replenishment of refreshments.
• Comply with data protection legislation.
• Provide ad hoc support during peak periods.
• Assist the Facilities function with the Fire Emergency Evacuation Plan and Health and Safety procedures, liaising with contractors and supporting maintenance work.
• Perform other duties as requested by the Front of House Manager, Building and Facilities Manager, or Executive Director of Finance and Resources.

What you will need for this role:-

• Excellent communication and interpersonal skills
• Experience in an administrative and customer-facing environment
• Diplomatic and helpful manner on the telephone
• Ability to engage with a wide range of visitors
• Ability to work as part of a team
• Ability to undertake a range of administrative and general duties
• Proven ability to organise and manage a varied workload
• Ability to work well under pressure
• Proven ability to handle confidential information
• Experience with Microsoft packages, including Excel, Word, Teams, SharePoint, OneDrive, Outlook, PowerPoint

Interviews to take place as soon as possible with a view to a start soon thereafter.

If you have the skills and experience required for this role and are looking to work for a much respected charity, please submit your CV for immediate review.