Customer Service Advisor

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

 

Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience


Start Date:  ASAP
Job Type: Permanent


 


 

What’s on Offer:

• Competitive salary based on experience
• A range of company benefits
• A positive, inclusive, and team-oriented culture
• Clear pathways for career progression and development

 


 

Key Responsibilities:

As a Customer Service Advisor, you will:

• Be the first point of contact for customers across phone, email, live chat, and social media.
• Deliver outstanding customer support and resolve queries efficiently.
• Promote products and services, using up-selling and cross-selling techniques where appropriate.
• Process orders, returns, and refunds in line with company procedures.
• Maintain accurate and detailed records of customer interactions.
• Escalate unresolved issues to the appropriate internal teams.
• Meet and exceed service KPIs including AHT and CSAT.
• Share customer insights to help improve service delivery.

 


 


Key skills and experience required for the Customer Service Advisor role include:


 

• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

 

If you are interested in the Customer Service Advisor position, please click apply now.