Technician - Handpiece Repair

I am working with a professional firm that is seeking a skilled Technician to join their Workshop team.

This position offers an immediate start and a great opportunity to develop technical expertise within a specialist environment.

Job Specification: Technician – Handpiece Repair
Department: Workshop
Location: Northampton
Reports To: Workshop Manager
Start Date: Immediate Start Available
Salary: £25,000 + 10% Bonus

Role Purpose

To repair and service dental handpieces to a high standard while delivering excellent customer service throughout the repair process. The role requires effective workload management, communication with customers, and collaboration with internal teams to support a 24-hour repair turnaround commitment.

Key Responsibilities

Technical

• Assess, repair, and provide quotations for dental handpieces.
• Ensure all repairs meet required quality standards.
• Maintain accurate job sheets and documentation.
• Develop a thorough working knowledge of dental handpieces and their uses.
• Monitor and follow up on outstanding work.

Customer Service

• Communicate with customers regarding repair progress, costs, and queries.
• Liaise with internal and external stakeholders including logistics, sales, OEMs, and key accounts.
• Support occasional sales activities (training provided).

Operational

• Manage daily workload efficiently to meet the 24-hour turnaround requirement.
• Assist with booking in jobs and managing workflow.
• Be available for OEM training in the UK or internationally.
• Participate in exhibitions, events, and company projects as required.
• Perform additional duties to support wider business needs.

Person Specification
Essential Experience & Skills

• Mechanical background or strong mechanical aptitude.
• Basic IT literacy, particularly with Windows systems.
• High attention to detail and focus on quality.
• Strong communication and customer service skills.
• Commercial awareness.

Education

• GCSEs in English and Maths (or equivalent).

Other Requirements

• Full, valid driving licence.
• Willingness to undertake internal and external training.
• Ability to work effectively under time pressure.