Admin/Customer Service

Our client in Irthlingborough and Northampton are looking for a Administrators (HireDesk) to join their team.

£12.26 per hour

8am-4pm / Monday - Friday



Main Responsibilities:

Operate and maintain a spreadsheet recording all plant movements.
Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
Source and re-hire external equipment ensuring both best price and quality.
Liaise with depots to ensure that plant is available.
Prevent invoice queries arising by ensuring contracts are raised accurately.
Use Smart Office to locate plant and check correct rates are being used.
Reporting errors on rates to Major Account Managers.
Produce weekly reports for customers showing all plant movements.
Attending occasional meetings with Major Account Managers.
Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
Liaise with Major Account Managers and provide updates and performance reports as required.
Weekly reports to Major Account Managers and customers.

If you have admin experience, please apply today with an updated CV