Call Centre Advisor
047110256
£25,000 - £35,000 Per Annum
Full Time
Permanent
Redditch, Hereford and Worcester
Customer Service And Call Centre
Posted 3 hours ago
Expires In 29 Days
Job Description
The basic salary is up to £25,000 with a realistic OTE £35,000. 40 hour a week contracts (40 hours per week - 9-5.30, with 2 lates a week (10-7). Saturday’s are worked on a rotational basis and where a Saturday is worked, a Friday is taken off in its place)
The purpose of this role is to generate high quality appointments for the company sales advisors in line with the company’s budget.
Call Centre Advisor/ Telemarketer duties include:
- Generate high quality appointments for sales advisors
- Maximise conversion rates from lead to appointment.
- Ensure lead details and appointments are logged accurately
- Ensure brochures are sent in a timely fashion.
- Meet Key Performance Indicator targets, as cascaded by the Call Centre Manager.
- Identifying customer needs through effective questioning techniques.
- Using objection handling & closing techniques.
- Demonstrating excellent company & product knowledge.
- Effectively managing call-backs.
- Experienced in accurate data entry & the use of computer systems.
- Excellent Customer Service skills.
If you feel that your skills and experience meet the required specification, and this is the position you have been looking for then please call Michelle Laight on 01527 591091 or alternatively click with your updated CV and I will be in touch soon
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